The clear-mind-and-safe-space answer to not-ending-overwhelming-complex-business-challenges

It´s a rough and exciting time for our clients who develop their organizations and lead them towards a powerful and successful future; creating an exciting workplace where people love to work and spend relevant parts of their lives in is key to it.

Lets start with the key challenges most organizations struggle with, in different shades, varieties and aspects:

  • Lack of speed, innovation and creativity, confused staff
  • No clear direction and vision
  • Overwhelming external and internal complexity, lack of speed and decisions leading to typical stress patterns of leaders: more control, more details, focusing on unimportant, but controllable areas
  • Slow decision processes, poor cross, up, down, overall communication
  • Lack of spirit and motivation
  • External threats, new competitors, new business models, cost pressure,..
  • Internal threats, people disengagement, lack of talent, leadership skills,..
  • Mental disabilities in reading the worlds and markets differently, esp. on mgmt. level
  • Gone through some consulting/reorganization/cost-cutting/efficiency programms.. nothing more to expect from that side

Boiling it down to two main challenges, we see the lack of strategic clarity as well as a lack of trust. Out of that revolving pattern, we take a strong stand for a simple (not easy) approach:

CLEAR MIND & SAFE SPACE

Bildschirmfoto 2016-01-15 um 14.17.10

CLEAR MIND  

Imagine your organization as an organism, quite messy in shape, having its own patterns and sub systems, reacting slowly if at all to steering efforts from the top. This complex messy combination of people, rules, experiences, structures, products, machines, offices, interests, politics and personal relations is hard to lead by “command & control”, and the collateral costs (disengagement, loss of creativity, resources needed, slowness) are enormous.

In order to create alignment, clarity and direction we work with Leadership Teams around 4 main areas, with a maximum of 5 lines as an answer for each one of them . We use existing explicit and implicit materials, develop some new approaches and dismiss whats not needed radically. Again, reduction is the only chance you have if you are heading for alignment and empowerment within an organization. Here come the 4 main areas:

  1. What is the core purpose of your organization? Why are you here for? What is the value added you are creating for others and what is it someone should care and pay for? E.g. like: IDEO: “Creating impact through design” or Google: “organize the world’s information and make it universally accessible and useful” or IKEA: “To create a better life for people by offering home furnishings at such low prices that as many people as possible can afford to buy them”
  2. What are the main strategic directions and financial goals? Everyone should be able to align around those and directly link her/his activities with? Forget about complicated strategy papers. They don’t help in the midst of complexity. These 4-5 lines are enough and you can test them by asking: are they of any help in taking decisions what to do and what not to do? E.g:  LEGO “Making Asia a core market”. As for the financial goals, you can reduce them to numbers: e.g.: 10% profit margin, 5% growth, or alike.
  3. What are our core principles, when working together? These questions point in the direction of culture and values, but are much more tangible and specific. We especially like some Tech companies principles, as they are very precise and bold, e.g. Facebook: “Give more than you take”, “Done is better than perfect” and “No problem at Facebook is someone else’s”, or Slack: “Work hard, go home”. This sets the norms for the activities of the whole organization on every level and is possibly changing together with the context of the organization.
  4. What are the few clear guidelines on “the social technology”? What are key working formats people can align around: projects, task groups, circles. Principles like “every meeting needs a facilitator”, or “create a circle with the people of concern for ongoing activities, like a key client, and projects in case the task is of limited time”. Every pattern is only accepted valid as long as it serves the core purpose – it itself is of no purpose at all!

Unbenannt

Boil it down, the only chance you have to be heard

Less is more and more is less! This is one of our key learnings from decades of working in Transformation and Organization Development projects: people remember less than you think and if they aren´t able to recall the most important principles, those are worthless, actually turn dangerous instead.

These 4 areas are helpful and guiding in taking clear, strong and aligned decisions at EVERY LEVEL of many organizations. Although these statements are not fixed forever –  they serve as provisional, fixed in time – employees can rely on. More detailed strategies would be very fragile to external changes.

Empowering the organization

Next step: as soon as clarity emerges with and among the Leadership Team (mostly 4-5 people on the 1st level, another max. 12-20 people at the next level), they enroll every member of the organizations into it. By sharing it with and explaining it to them a powerful and focused conversation is started. Open and straight discussions, questioning it and having people themselves transfer it to their own areas in a guided process, this is what allows a strong, flexible, multi dimensional cultural net to be woven. A net called culture (cultural space) from which ownership, flexibility, joy, meaning, belonging, resilience, pace, innovative power, a greater self, etc. emerges. To lead this conversation is the most noble and essential activity of a leader in that process!

It allows  and creates a shared understanding on all levels for possibly everyone: what are we here for, where are we going, what is important, which might be the major obstacles, how will we overcome them and how will we join forces, work together. The challenge is to give clear guidance and leave enough room for decisions at all levels, so that they can be taken by the best informed and skilled people and not (only) by the “boss”.

It is important to point out that we don’t use different levels of information for different levels of employees – there is only one deck for everyone. Most organizations have the 250 slide decks for the managers and nothing for their workers. This is not helpful.

This part is what we call the “Business Excellence” part of our approach.

SAFE SPACE 

By “safe space” we address the emotional and mental territories of the organization. It happens together with the clear mind part. It is like the flip side of the same coin.

Most people play small because they don’t feel safe to speak-up, share their ideas, their concerns, their questions. Exactly what is needed to enable creativity, innovation, break through thinking to take place. All the clear mind stuff is worthless when people are afraid to take decisions, to challenge the status quo or address their questions.

Human empathy will be central

In fact, as machine learning and artificial intelligence penetrates more deeply into manufacturing and the workplace, the one arena that will never be covered by technology is human-to-human communication.

Unlearning how to hide and learning how to show-up

This is the hard part. A lot of distrust and anxiety is ruling, especially within and across management teams. They as well as the organization are caught in their old and prooven patterns. Here comes the part where our external role and expertise as consultants and coaches adds most value: by our presence and by the way we are holding the space for them, giving them the allowance to address difficult issues in front of others and letting  their fences melt down around and in-between them: this is where transformation happens and new possibilities emerge, for individuals, teams and organizations.

Starting with hosted conversations, deep dialogues, joint meditation, inputs and distinctions from our side – by doing so creating and opening a safe space to address what ever needs to be addressed – this is the work we do. Methods we adapted from our Zen practice are our preferred tools:

  • Meditation: sitting still together, creating a sense of deep interconnectedness and affection to each other. Clearing the mind and calming down, focussing together.
  • “Dharma Talk”: inputs, distinctions, useful models provided, not in a way of training but following questions, tensions and challenges showing up.
  • Deep Dialogues and hosted conversations: a special setting where people feel safe to share, ask and give feedback, with some clear rules (no interruption, no discussion in the “yes, but” mode.. ).

These formats help to create safe zones around a shared purpose and lead to more openness. A different way of talking with each other emerges, more creative and fun ways in working together, a different quality of the corporate top level conversation is started. One of the most beautiful feedbacks we have got from one of our clients was: “The quality of conversations I am leading with my direct reports now has fundamentally changed and dramatically  improved”. We think this is the most important and valuable results of such a process.

Our work is challenging for leaders and organizations – on a very personal level

Leaders are confronted with their own patterns, beliefs, experiences, limitations. We address them in a very personal way, but always in their role as leaders setting the contexts, limits and possibilities for the rest of the organizations – by who they ARE and how they ACT. We cannot neglect these patterns when working with “the organization”. Unfortunately this work can not be delegated to consultants or next levels, but has to start with themselves and their colleagues.

And results show that they lead to dramatic changes and desired transformations. We see our clients grow and their companies unfold their potentials, develop their own personal leadership skills, the way they communicate, “read” the organization, markets, etc., unfold trust and start new options for themselves and others.

Integrating Personal Mastery AND Business Excellence

We don’t see much value in addressing only one aspect. We know organizations need both, in fact it is impossible to separate a front side from the flip side of a hand: clarity on the strategic part AND safe spaces and personal challenge on the trust part to develop. You have to integrate both, as all aspects are interrelated and support each other. It might be good to conduct mindfulness programs or Leadership Development efforts, but those often lack real business impact, when people are confused about the organizations purpose and direction. And after all, business impact is very important: People want to be part of a successful company, as it secures their personal life and livelihood and is more fun: they love to get great feedback from customers, it fuels the energy of the organizations. This is where money and meaning comes from. Organizations are not an inside job, they have a purpose that strives to be fulfilled.